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SoL Academy 2008

SoL Academy 2008

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Monday, October 13
Introduction to Organizational Learning (MF1) 8:30 - 5:30)
Creating New Growth from Within:Enabling Disruptive Innovation to Succeed (MF2) 8:30 - 5:30
Enhance Your Meetings Using Conversational Leadership: Getting Those 60 Minutes of Your Life Back (MF3) 8:30 - 5:30
Collaboration in the Workplace: Challenging our Mental Models to Embrace a Broader Perspective (MA1) 8:30 - 12:30
Leaving a Legacy: Social and Environmental Responsibility, A Task for Corporations and Individuals (MP1) 1:30 - 5:30

Tuesday, October 14
Sustaining Employees: Workplace Respect and Engagement (TF1) 8:30 - 5:30
Coming Into Your Own: Women, Leadership Archetypes and Life Cycles (TF2) 8:30 - 5:30
Leading With Integrity (TA1) 8:30 - 12:30
Intentional Inquiry: Collaborative Learning to Enhance Organizational Performance (TP1) 1:30 - 5:30
Vital Differences – An Approach for Exploring and Using Individual Differences (TA2) 8:30 - 12:30
Applying Systems Thinking and Value Network Analysis to Meet Unprecedented Business Challenges at Boeing (TP2) 1:30 - 5:30

Wednesday, October 15

Practices of Presencing: Skills for Creating and Sustaining Learning Communities (WF1) 8:30 - 5:30
Leadership Agility (WF2) 8:30 - 5:30
Systemic Change during Times of Uncertainty (WF3) 8:30 - 5:30
Vital Differences – An Approach for Exploring and Using Individual Differences (WA1) 8:30 - 12:30
Vital Differences – Building Collaborative Partnerships (WP1) 1:30 - 5:30
Leadership as Energy: An Exploration of Where Energy Comes From and the Leadership Principles at Work (WA2) 8:30 - 12:30
Leading Through Listening: Inquiring Into Behavioral Patterns Blocking an Organizations’ Ability to Learn and Change (WP2) 1:30 - 5:30

Thursday, October 16
Structural Dynamics: Seeing and Using the Big Picture (RF1) 8:30 - 5:30
Reflections on Social Systems - Illuminating the Path of Well-Being (RF2) 8:30 - 12:30
Leading Systemic Change (RF3) 8:30 - 5:30
Fundamentals of Insight Thinking (RF4) 8:30 -5:30
Leveraging Organizational Learning Tools To Create Exceptional Customer Experiences That Deliver Results (RP1)1:30 - 5:30

Friday, October 17
Putting It All Together - Integrating Our Learning as Practice (FA1) 8:30 - 12:30

Download the PDF brochure

Download a registration form

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Monday, October 13, 2008

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Introduction to Organizational Learning (MF1)
Monday, October 13, 8:30 - 5:30
FRED SIMON, Fredrick Simon & Associates, Inc.
DAVE FLANIGAN, Consulting Member of SoL

Based on The Fifth Discipline, the workshop offers you an experiential immersion into understanding and using the principles, concepts, methods and tools of Organizational Learning. You will become familiar with tools and methods for:.

  • • Ensuring open, honest and safe conversations about what really matters.
  • Creating shared aspirations regarding important goals, and achieving the inspired action necessary for uncommon results.
  • Developing more effective action plans by understanding and dealing with the complexity, structural conflicts and often counter intuitive interdependencies in our every-day environment.

Some areas of focus include:

  • Why Organizational Learning?
  • Key Learning Barriers
  • Levels of Perspective
  • Mental Models
  • Conversation Tools
  • Emotional Intelligence
  • Systems Thinking
  • Vision and Purpose

Through a combination of lectures, demonstrations and hands-on practice, this workshop provides a valuable foundation to people who have a curiosity and interest, but limited working knowledge of Organizational Learning.

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Creating New Growth from Within: Enabling Disruptive Innovation to Succeed (MF2)
Monday, October 13, 8:30 - 5:30
JIM MYRACLE, TMT Associates, Inc
DIANE OETTINGER, TMT Associates, Inc

Organic growth depends on innovation. Creating organic growth, especially in mature organizations, requires looking beyond process and examining the cultural and leadership land-mines waiting to derail new growth ideas. In this one-day workshop, you will gain an understanding of the personal and organizational reframing that nurtures ideas and enables new growth business to emerge. You will explore the cultural attributes, structural designs and leadership behaviors necessary to succeed at such organic growth. Through a combination of interactive lecture, group exercises and case studies, you will gain a deep appreciation for:

  • Process, sustaining and disruptive innovation
  • The cultural, structural and leadership enablers of disruptive innovation
  • The impact of disruptive innovation on existing organizational systems
  • How leaders create conditions that increase odds of innovation success
  • The best practices of successful disruptors
  • How organizational learning ties directly to successful innovation.

Target audience

  • Senior and middle level managers responsible for both top and bottom line growth
  • General managers seeking to enhance their skills leading new growth opportunities
  • Organizational teams to gain a richer shared learning experience that will help them advance their growth projects.

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Enhance Your Meetings Using Conversational Leadership: Getting Those 60 Minutes of Your Life Back(MF3)
Monday, October 13, 8:30 - 5:30
RAYMOND JORGENSEN, Jorgensen Learning Center
BRIAN JORGENSEN, Jorgensen Learning Center
DENA HURST, Jorgensen Learning Center
JENNIFER CONNELL, Jorgensen Learning Center

If you are interested in developing and integrating principles of Conversational Leadership to turn routine meetings into collaborative conversations, then come to this session and be prepared to learn, discuss, practice, and have fun! This full-day session shares the practices of Conversational Leadership, a model rooted in the belief that learning is social and occurs naturally through conversation. The theories and techniques of Conversational Leadership underscore the interdependency of organizations, no matter how complex, and provide a model that helps organizations learn and grow by sharing knowledge and responsibility and cultivating creativity.

TIn this context, routine meetings take on a new meaning in your work as a leader. Meetings are no longer dull, unproductive time wasters. We will show you how they can be an essential means to foster common understanding around the purpose of your organization, align people around your organization's vision, and engage them in the deeper meaning of what you collectively want to accomplish. In this session, you will learn how to design and facilitate meetings using Conversational Leadership, how to establish a safe space for important conversations, and how to ensure accountability in the system. This session will consist of a series of learning sessions that are dynamic and interactive; 80% of this workshop will be driven by your participation, with the remaining time stewarded by the facilitators.

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Collaboration in the Workplace: Challenging our Mental Models to Embrace a Broader Perspective(MA1)
Monday, October 13, 8:30 - 12:30
MARC ANDRE OLIVIER, Learning as Leadership (LaL)
JENNIFER CROCKER, Professor of Psychology at the University of Michigan

This session is an engaging opportunity to build self-awareness of mental models that can limit your ability to effectively communicate and collaborate with others. By better understanding what drives your perceptions, you will learn how to move beyond obstacles that prevent you from achieving your goals and identify new strategies to gain better results. You will also learn from research how goals, when set with the right intentions, can support progress, relationships, mental health, and performance.

You will benefit from training that is currently being employed by top leaders at such organizations as Shell Oil, NASA and Sandia National Laboratories and applied research from the University of Michigan. As a result of attending, you will:

  • Gain new insight and a fresh perspective on what can limit you
  • Learn tools to more effectively handle challenging projects or relationships where you feel powerless or stuck
  • Walk away with a new set of tools to apply to your real-life business and personal situations.

This session will be lively and fun, combining research presentation with concrete and practical exercises. It is appropriate for all skill levels, from beginner to advanced, no background experience or terminology needed, all that is required is a desire to learn!

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Leaving a Legacy: Social and Environmental Responsibility, A Task for Corporations and Individuals (MP1)
Monday, October 13, 12:30 - 5:30
ISABEL RIMANOCZY, Consultant

This experiential workshop will address the hot topic of corporations’ social and environmental responsibility, and the impact each individual can have on that complex task. Participants will build a map of the systemic connections at play when talking social and environmental responsibility, and identify the “low hanging fruit”, opportunities they personally have to influence their corporate legacy. At the same time, this workshop will be about organizational learning tools. The way the session is designed will follow the Action Reflection Learning (ARL) methodology, so that the participants will have an experiential learning at two levels: At the level of the content, by working on Leaving a Legacy, and on the process level, learning some ARL organizational learning tools and processes they can replicate in other contexts.

At the end of the workshop the participants will have developed a map of systemic connections within the corporate social and environmental responsibility

  • developed some personal action steps on the content level in creating a corporate legacy -- starting where they are
  • expanded their thinking about corporate legacies,
  • experienced ARL, an organizational learning methodology
  • learned some processes and tools to apply back home
  • developed some personal action steps on the process level – to apply ARL for organizational learning

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Sustaining Employees: Workplace Respect and Engagement (TF1)
Tuesday, October 14, 8:30 - 5:30
DANIEL KOWALSKI, Consultant
RITA KOWALSKI, Consultant

This workshop will help participants explore ways to create positive workplaces that will sustain employees and improve business results. Expect to work during this session. You will practice and see modeled inquiry and reflective practices. You will experience how organizations can use interviews and group discussions to identify positive workplace behaviors that you can use to impact your organizations. You will discover how seemingly simple actions can make a difference. Central to the workshop will be an exploration of questions, and how their careful framing them helps to stimulate actions to improve the workplace.

As a participant in this workshop you will:

  • Experience and learn how to use inquiry to positively impact individual, group and organizational behavior
  • Understand the importance of framing questions and how the questions an organization asks set the stage for progress
  • Experiment with the strength-based processes and methods to understand how they help reframe issues organizations tend not to discuss
  • Identify actions that can be put in place that will make a difference in the workplace

Participants who are on the front lines and who lead and support those on the front lines will benefit. Researchers (e.g. in academic settings or foundations) who are interested in co-creating projects with practitioners are also encouraged to attend.

The workshop builds on a five-year collaborative action research project in the US Department of Veterans Affairs and is an example of how participation in SoL Greenhouses moved a project forward.

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Coming Into Your Own: Women’s Life Cycles, Leadership Archetypes and Change(TF2)
Tuesday, October 14, 8:30 - 5:30
BETH JANDERNOA, Consultant
GLENNIFER GILLESPIE, Consultant

This session is a personal development program for women who are interested in engaging in a process of reflection and growth and in understanding and expressing themselves more fully, and in learning a tool for gaining insight into what is emerging for them.

Session objectives:

  • to explore the ages and stages unique to women’s lives
  • to experience four archetypal dimensions of leadership and see one's dominant ways of expression and those that need development
  • to reflect on the highlights of your life/work journey
  • to use a unique process for seeing a current work or life challenge from different archetypal perspectives and uncover the emerging possibilities.

Topics/processes:

  • Presentation and engagement around recent research on women’s stages and phases from biological, psychological, and spiritual perspectives
  • Reflection, drawing, storytelling and feedback on highlights of one's life journey
  • Practices to experience 4 leadership archetypes
  • Symbols Process for seeing current reality and sensing the emerging future.

The concepts and practices can be used to build personal mastery and team collaboration and learning.

The design, experimental and research phases of the longer versions of this program were funded by the Fetzer Institute and the remarkable results in the participants’ lives have been tracked over five years. Organizations that have sent participants include Hewlett-Packard, BP, the World Bank, United Way, Shell, Intel, Boeing, and the University of Michigan. This program is run in the U.S., South Africa and the UK.

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Leading With Integrity(TA1)
Tuesday, October 14, 8:30 - 12:30
FREDRICK SIMON, Fredrick Simon & Associates, Inc

This workshop focuses on the relationship between leadership, values, and integrity. Our values are embedded in our actions and not always conscious. Becoming more conscious of how we demonstrate our values as we lead is an important tool to strengthen leadership skills. Integrity—consistency of values in everyday action—is not something extra; it is an essential element of effective leadership.

This highly interactive, experiential workshop incorporates common coaching tools, peer interaction and feedback to help participants gain deeper understanding of their own perspectives on leadership, values and integrity. As a participant you will gain:

  • Increased awareness of what values and priorities are reflected in your behavior
  • Increased confidence and competence in decisions
  • Increased understanding of your impact on your teams and your organization
  • Increased awareness of how leading with integrity directly contributes to improved results

Remember, leadership takes place at all levels in any organization. This workshop will help leaders at any level develop frameworks and strategies that increase competence in decision-making while they strengthen the confidence of followers in carrying out those decisions, even in the midst of ambiguous conditions and competing priorities.

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Vital Differences – An Approach for Exploring and Using Individual Differences (TA2)
Tuesday, October 14, 8:30 - 12:30
LINDA O’TOOLE, Vital Differences
JON VOGEN, Vital Differences

While each of us is unique, there are patterns in how we think, feel, and behave in relation to our external environment. These patterns relate to our internal way of functioning which is sometimes similar, and sometimes radically dissimilar, to those around us. These individual differences, often unseen and unacknowledged, are a major source of confusion and misunderstanding in our relationships. This session sharpens your ability to sense differences clearly and objectively and, provides a way of exploring diverse perspectives and needs for structure, engagement, and meaning.

The Vital Differences approach represents a convergence of three factors: the focus on internal processing patterns, the process of self-exploration which builds capacity for awareness and bridging differences, and the grounding of the information in everyday situations. These factors make the approach easy to understand and use without needing a test or to learn a new model of human characteristics.

The session offers participants:

  • Enhanced awareness of your own pattern of internal processing
  • Increased capacity to explore working with differences between you and others
  • A simple and immediately useful framework to cultivate insights and actions in all your interactions

Target audience: Anyone working with diversity, team interaction, leadership coaching, and other areas where improved communication and relationships are critical – particularly in situations where you need to move quickly, yet want to use all the human capacities available. This workshop is prerequisite for “Vital Differences – Building Collaborative Partnerships”, but can be taken separately.

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The Application of Systems Thinking and Value Network Anlaysis to Meet Unprecedented Business Challenges of Boeing Commercial Airplane’s Flight Operation, Test & Validation Organization (TP1)
Tuesday, October 14, 1:30 - 5:30
Boeing Presentation Team:
DENNIS P. O’DONOGHUE, VP Flight Operations, Test & Validation
ROBERT L. WIEBE
DAN S. COMPTON
ALBIE P. MERRILL
MARK W. GASSER

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Intentional Inquiry: Collaborative Learning to Enhance Organizational Performance (TP2)
Tuesday, October 14, 1:30 - 5:30
NANCY SOUTHERN, Saybrook Graduate School
TODD SLINGSBURY, Clorox

In this session you will learn a collaborative inquiry approach to working with organizational challenges that will help you explore assumptions, more fully understand the complexity of a situation, and support individuals and teams in taking effective action.

By the workshop’s end you will:

  • Learn how to engage in an intentional inquiry process that supports working with complex problems, systems thinking and collaborative action.
  • Hear insights from a leader who has used intentional inquiry as to the personal and organizational opportunities and challenges of engagement in the process.
  • Practice an intentional inquiry process to discover how it supports systems thinking and collaborative action.
  • Take away a defined and tested inquiry process that can be used with small or large groups at all levels in the organization.

The session, which features a description of the inquiry process, its uses and benefits, an opportunity to practice, and insights from a leader, is geared for people of all levels who want to learn collaborative approaches to solving complex problems. Organizational and team leaders will find this a great resource for engaging people in new ways to support building a collaborative culture.

Target audience: HR/OD/T&D professionals, line managers, consultants, coaches, students. Since this session is based on the assumption that every individual is already leaving a legacy, a daily footprint, and that we all can learn a new organizational learning tool, it is designed in an inclusive way, not making distinctions nor setting specific requisites to participate.

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Practices of Presencing: Skills for Creating and Sustaining Learning Communities (WF1)
Wednesday, October 15, 8:30 - 5:30
MARY PIERCE BROSMER, Consulting for a Change

Participants will learn how to participate in and lead a learning community. The session will be an experience of community, with time to reflect on specific strategies participants can translate to their workplaces immediately, and sustain through time. Take-aways will include methods for replicating learning community practices for knowledge sharing, collaboration, and innovation.

The objective of this session is to involve participants in a learning community that engages the paradox recounted by physicist John Polkinghorne:

There's a very interesting scientific insight which says that regions where really new things happen are always regions at the edge of chaos. They are regions where cloudiness and clearness, order and disorder, interlace each other. If you're too much on the orderly side of that borderline, everything is so rigid that nothing really new happens. You just get rearrangements. If you're too far on the haphazard side, nothing persists, everything just falls apart. It's these ambiguous areas, where order and disorder interlace, where really new things happen, where the action is, if you like. (Conversation with Krista Tippett, May, 2008, American Public Media)

We will learn to create regions where really new things happen and where those things persist. Methods will include shared experiences of context-setting, story-telling, reflection, discussion, writing, Q&A.

Target audience: Project managers, leaders, practitioners, anyone involved in collaboration or innovation

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Leadership Agility (WF2)
Wednesday, October 15, 8:30 - 5:30
BILL JOINER, ChangeWise

According to Boeing CEO Jim McNerney, “The ability to be agile enough is the gut issue in leading an organization today.” In this workshop, based on the research underlying the award-winning book, Leadership Agility, co-author Bill Joiner will guide you in applying practices used by highly agile leaders to your own organizational change project.

In this highly interactive workshop, you will:

  • Learn three distinct “levels” of leadership agility, assess your current agility level, and gain hands-on experience working at the level of agility to which you aspire.
  • Increase your ability to frame a compelling change initiative, collaborate effectively with stakeholders, and transform problems into the results your change effort is intended to achieve.
  • Leave with a rich action plan for a more “agile” and effective change project, plus a specific plan for developing new, more agile leadership behaviors, thereby using your change effort as an opportunity to accelerate your own leadership development.

This is a “roll up your sleeves” workshop that uses a new tool called the Leadership Agility Compass, along with a workbook and peer coaching that will help you apply leadership agility principles and practices to a real-life change project of your choice.

Target audience: It is for executives and managers with responsibility for more than one level of employees, for individual contributors responsible for effecting organizational change on any scale, and for leadership development professionals. Come with a (large or small) organizational change effort that you are beginning or have recently begun.

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Systemic Change During Times of Uncertainty (WF3)
Wednesday, October 15, 8:30 - 5:30
CAROL MASE, Consultant

In today’s business environment success hinges on organizational flexibility, resilience and adaptive responsiveness – all aspects of systemic change. This highly interactive, experiential workshop begins by addressing the 5-types of Situational Conversations that organizations need to have in order to navigate during times of uncertainty and turbulence. Using these, a system of transformational change is introduced which explores: external and internal change cycles, organizational learning, and the three typical ways that change efforts fail. Lastly, strategic conversations and organizational change are applied to goal-setting and the creation of future market scenarios.

This workshop provides participants with:

  • The knowledge and tools to understand how others think in order to foster collaboration and cross-pollination of ideas and knowledge
  • A framework for understanding the thinking styles required for tactical plans, goal-setting, and short-term and long-term market strategies
  • A tool for understanding, assessing, and managing organizational change at all levels – from individual members to a portfolio of teams
  • A way of leading organizational goals and strategy that incorporates self-directed change, the processes of a learning organization, and the creation of a shared future

This workshop brings together the conversations, commitments, and change cycles that lie at the heart of every organization. By appealing to all levels of the organization, from leaders to staff, the workshop integrates different points of view and organizational experiences to holistically view the systems of thinking and change that produce business sustainability.

Wednesday, October 15, 8:30

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Vital Differences – An Approach for Exploring and Using Individual Differences (WA1)
Wednesday, October 15, 8:30 - 12:30
LINDA O’TOOLE, Vital Differences
JON VOGEN, Vital Differences

THIS IS A REPEAT OF SESSION TA2

While each of us is unique, there are patterns in how we think, feel, and behave in relation to our external environment. These patterns relate to our internal way of functioning which is sometimes similar, and sometimes radically dissimilar, to those around us. These individual differences, often unseen and unacknowledged, are a major source of confusion and misunderstanding in our relationships. This session sharpens your ability to sense differences clearly and objectively and, provides a way of exploring diverse perspectives and needs for structure, engagement, and meaning.

The Vital Differences approach represents a convergence of three factors: the focus on internal processing patterns, the process of self-exploration which builds capacity for awareness and bridging differences, and the grounding of the information in everyday situations. These factors make the approach easy to understand and use without needing a test or to learn a new model of human characteristics.

The session offers participants:

  • Enhanced awareness of your own pattern of internal processing
  • Increased capacity to explore working with differences between you and others
  • A simple and immediately useful framework to cultivate insights and actions in all your interactions

Target audience: Anyone working with diversity, team interaction, leadership coaching, and other areas where improved communication and relationships are critical – particularly in situations where you need to move quickly, yet want to use all the human capacities available. This workshop is prerequisite for “Vital Differences – Building Collaborative Partnerships”, but can be taken separately.

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Leadership as Energy - An Exploration of Where Energy Comes From and the Leadership Principles at Work (WA2)
Wednesday, October 15, 8:30 - 12:30
MICHAEL MARLOWE
LORRI LIZZA

Join us in exploring how to recognize and unleash the natural energy in people and organizations; and what leaders can do to nurture, focus and sustain it. This module will provide participants an opportunity to consider habitual ways of thinking (e.g., mental models) about Leadership and Change, and to learn how to tap into the power that comes from working with their own natural energy and that of their organizations. We will also explore interventions to build capacity and readiness in organizations undergoing change.

By the end of the workshop participants will:

  • Better understand the invisible, energetic field or atmosphere, in which they are operating, how they are contributing to it, and what they can do to support what is trying to emerge naturally.
  • Apply new practices to build capacity for connection, growth, and healing at the individual and collective levels.
  • Determine in any given situation the degree to which they are “in-learning,” “in-wanting” or “in-knowing,” to be able to assess the effects and make different choices.

The session features mini-lectures, discussion, small group reflections and experiential exercises. There are no prerequisites. However, it will be helpful for participants to have pre-identified a situation or initiative for use in the exercises.

Target audience: In addition to leaders, this is also very relevant for staff or line managers, and individual contributors who are trying to introduce, expand or sustain learning organization/strategic initiatives where sponsorship is emerging or changing, and timeframes dictate new decision points.

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Vital Differences – Building Collaborative Partnerships (WP1)
Wednesday, October 15, 1:30 - 5:30
LINDA O’TOOLE, Vital Differences
JON VOGEN, Vital Differences

The complexity of organizational life requires interaction with others to produce innovative and effective results. This workshop provides ways to explore and work effectively with the differences that exist between you and others so that you can bring more vitality to your relationships and allow the fullness of each one’s contribution to emerge and be sustained.

This experiential session builds on the initial workshop, your capacity for partnerships based on collaboration, rather than simply cooperation. You will explore commonalities, distinctions, and capacities that exist within the relationship or team, and gain insight into how your individual pattern of processing may, or may not, align with group or organizational patterns. From these insights, you can create strategies and actions for more resilient and satisfying relationships.

The workshop offers participants:

  • Exploration of the differences in how people in a team engage in work and relationships • Methods for finding commonalities, distinctions, and capacities that exist in team members • Capacity to work more effectively with differences within the group experience • Practice with operationalizing these understandings in the workplace in such areas as coaching, team development or customer/vendor partnerships, decision making and planning

Target audience: Anyone working in a collaborative partnership or team where effective interactions are essential to produce results or have a positive relationship – and where individuals are interested in applications to their work or personal situation that can be immediately applied.

The basic workshop – “Vital Differences – An Approach for Exploring and Using Individual Differences” is a prerequisite for this session.

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Leading Through Listening: Inquiring Into Behavioral Patterns Blocking an Organizations’ Ability to Learn and Change (WP2)
Wednesday, October 15, 1:30 - 5:30
MICHAEL MARLOWE
LORRI LIZZA

The purpose of this workshop is to extend the exploration begun in our first module “Leadership as Energy,” by examining several self-defeating communication patterns in organizations, what leaders/teams can do to arrive at new and shared understandings of the patterns, and how to improve them. Please note that while preferable, it is not mandatory to have attended the first module (Leadership as Energy - Wed afternoon) to be able to participate fully in this one.

Participants will learn how to work with the patterns as they play out at multiple levels in the organization: individual, teams, senior leaders, and systemic. A fundamental question underlying our ability to shift the patterns is: “When we are “stuck” or in crisis, to what degree are we “in-learning,” “in-wanting,” or “in-knowing?”

By the end of the workshop participants will:

  • Have a framework for analyzing underlying conflicts and dilemmas
  • Leave with new tools for listening and inquiry
  • Understand how to identify patterns and interventions for improvement

There are no pre-requisites. Participants are asked to have a current business issue with which they can work. We will use a methodology we developed with Dr. Donald A. Schon, in conjunction with mini-lectures, case studies, and discussion groups

Target audience: The workshop is designed for line leaders and practitioners who want to effect change in an organization and to deepen/improve the experience of connection and communication across diverse groups.

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Seeing and Using the Big Picture: Structural Dynamics (RF1)
Thursday, October 16, 8:30 - 5:30
ANIKA SAVAGE, Art of the Future
MICHAEL SALES, Art of the Future

Structural Dynamics is an organizational learning tool that combines the thoroughness of causal analysis with the creativity of scenario learning. In this workshop, participants will learn to consider a broad range of possible external conditions in which their organizations will be operating in the future and how to develop robust strategies to shape their future.

Highly interactive, this workshop explores Structural Dynamics through a range of small group exercises.

Steps in the Structural Dynamics Process:

  • Explore the facts in an organization’s environment and their interconnectedness
  • Generate options for the future by using a model of the underlying Structural Dynamics of the situation to generate a set of robust strategies that work well across divergent scenarios.
  • Take action by delineating an implementation plan that applies throughout the organization

Participants will:

  • Acquire a practical approach for seeing and taking action in the “big picture”
  • Combine, in real time, systemic causal loop diagramming and scenario planning to develop insight and foresight
  • Understand plausible future possibilities in a holistic way by examining the cause-and-effect relationships existing in the present
  • Identify high leverage strategies to bring about a desired future
  • Learn a methodology that is applicable to all aspects of life, on the job and off; across economic sectors and organizational types.

Two prerequisites for this workshop are curiosity and a desire to collaborate with others in seriously exploring future possibilities. Familiarity with causal loop diagramming is helpful but not required.

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Reflections on Social Systems - Illuminating the Path of Well-Being (RF2)
Thursday, October 16, 8:30 - 5:30
DENNIS SANDOW, Reflexus Company
ANNE MURRAY-ALLEN, AMA Associates
NICK ZENIUK

When we reflect on how creativity, performance and well being are created we find that social collaboration is the basis of all human progress. These social networks aren’t the teams we imagine nor the departments we envision on an organizational chart. The purpose of this session is to share our understanding of the nature of collaboration and how collaboration is the basis of performance and well being.

The session objectives include:

  • Understanding the systemic laws governing performance and well being. This activity asks people to reflect on their past performance and mapping their social networks and was used in Peter Senge’s keynote at last years Pegasus conference. We invite everyone who presents to groups to use this exercise to promote a deep understanding of well being and pathology at work.
  • Seeing social systems as living vs mechanical systems. This is a dialog on whether we humans in social systems follow the properties of living or mechanical systems and what we do based on our perceptions.
  • Learning how to map social systems. If social networks are the answer, what's the question? Donald Duck will help us find out! This is a playful exercise teaches us how to do social network mapping and offering insights into the rigor required.
  • Improving performance by studying performance. This will be a presentation of a new path for studying performance and well being instead of solely solving problems.
  • Witnessing the emergence of well being vs studying pathology. This inquiry into sustaining sustainability with new social system structures that lead to the ending of the organization chart.

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Leading Systemic Change (RF3)
Thursday, October 16, 8:30 - 5:30
MICHAEL GOODMAN, Innovation Associates Organizational Learning
DAVID PETER STROH, Global Action Network Net and Bridgeway Partners

The purpose of this workshop is to enable participants to develop and integrate the skills of change management and systems thinking. It is based on extensive experience that:

  • Change agents can help their organizations achieve breakthroughs around chronic complex problems by applying systems thinking to these issues.
  • Systems thinkers are more effective when they embed the principles and analytic tools of the discipline into a coherent change management strategy.

Objectives for the session include:

  • Understand how systems thinking promotes organizational change
  • Develop your ability to think systemically about complex problems
  • Practice a multi-stage process of leading systemic change

Topics to be covered:

  • A Process of Change
  • The Differences Between Systemic and Traditional Thinking
  • Building the Foundation for Change
  • Gathering Data and Stimulating Curiosity
  • Clarifying the Dynamics Underlying Current Reality
  • Cultivating Compassion
  • Developing Commitment
  • dentifying Strategies for Bridging the Gap Between Vision and Reality

The session is designed to maximize hands-on application. Participants will have opportunity to identify a change problem that they would like to work on during the session and apply many of the tools and frameworks presented. They will also benefit from feedback from colleagues as well as the facilitators.

Target audience: Change agents who want to increase their effectiveness and people familiar with systems thinking who want to improve their ability to apply it in organizations.

Prerequisites Visit the Applied Systems Thinking web site and read the article Leveraging Change: The Power of Systems Thinking in Action http://www.appliedsystemsthinking.com/res_levchange.html

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Fundamentals of Insight Thinking (RF4)
Thursday, October 16, 8:30 - 5:30
CHARLIE KIEFER, Insight Management Partners, Inc.
ROBIN CHARBIT, Insight Management Partners, Inc.

In this session you will learn the principles that govern insight, how to work with them to access your best thinking, and how to connect with your own source of wisdom and good judgment. By workshop’s end:

  • You will have fresh thinking and insights into problems you are facing;
  • You will be able to access an insight state of mind, and will have the skill to return to this state of mind with increasing frequency and without conscious attention

Upon your return to “real life”:

  • You will uncover novel solutions without working harder; complex problems and situations will, routinely, become easy to resolve
  • You will notice an increase in comprehension when listening, especially in meetings, and will hear what, in the past, you likely missed. People around you will seem more intelligent, insightful, and capable of original thought
  • Unwanted or adverse situations will become less bothersome; frustration and distraction will decrease.

The session, which features lectures, demonstrations, exercises and supervised practice, is geared for executives and senior managers who influence many people. It is also useful for individual contributors. If consultants wish to attend, we recommend you bring a client.

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Leveraging Organizational Learning Tools to Create Exceptional Customer Experiences That Deliver Results (RP1)
Thursday, October 16, 1:30 - 5:30
LYNDA DAVIS, Strategic Crossroads

Companies can no longer successfully compete only on price or survive in commodity markets over the long term. This workshop leverages Organizational Learning tools and methodologies to provide new insights into how companies can align their organization and motivate employees around the design and delivery of exceptional customer experiences; resulting in significant market differentiation and value to the bottom line

This course will be structured around presentation and interactive class exercises that:

  • Provide a systems overview of the importance and meaning of delivering ‘total’ customer experiences to customers and the challenges to success.
  • Learn the core elements of a compelling Customer Experience Lifecycle model and how to create customer experience lifecycles for your company’s products and services.
  • Learn how to challenge assumptions and expand learning within your company regarding what you believe is important to customers vs what customers truly desire.
  • Through business examples and class exercises, demonstrate how to improve customer experience through the use of organizational learning tools and methodologies.

Target audience:

  • Marketing leaders and company executives who have a desire to understand and improve customer satisfaction and ignite internal company passion for customers
  • Business consultants, middle management, and entrepreneurs who desire improve customer satisfaction and loyalty for their products/services.

Two prerequisites for this workshop are curiosity and a desire to collaborate with others in seriously exploring future possibilities. Familiarity with causal loop diagramming is helpful but not required.

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Putting It All Together – Integrating Our Learning as Practice – World Cafe (FA1)
Friday, October 17, 8:30 - 12:30
LINDA O’TOOLE, Vital Differences
JON VOGEN, Vital Differences

This workshop will offer participants the opportunity to share and ground their learning experiences from the week in an interactive world café type setting. This facilitated session will be run in a conversational small group and plenary format to offer a high degree of engagement with others and the content from the week.

It will also offer the host organizations and participants the chance to generate information and questions that can be incorporated into the knowledge base of organization learning that exists within the SoL Community.

This forum will provide the ability to interact with others and build upon the shared sense of community which is one of the foundations of SoL.

The target audience will be anyone who participated in the sessions during the week that would like to consider how to put concepts into practice. It can also be beneficial for an individual who wants to engage in a learning experience that provides an overview of the weeks content through the eyes of others.

The basic workshop – “Vital Differences – An Approach for Exploring and Using Individual Differences” is a prerequisite for this session.

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