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LLC: A Case Study of Organizational Learning at EDS
Appendix "A"
Background:- What were your roles and responsibilities within EDS?
- What was your involvement with the LLC project?
- From your perspective can you provide a general explanation of the LLC project?
Historical Context:
- How was the LLC project initiated?
- What were the enablers and the driving forces?
Strategy Formulation:
- Why did EDS initiate LLC?
- Would you describe it as a management push or an employee pull?
- What was the desired outcome?
- What was the measurement process?
Selection Process:
- How were the participants selected?
- What was the project you selected?
- Why did you select that project?
- How were the SU's selected?
Preparation Process:
- What was the preparation process?
- How were the individual participants prepared?
- How were the work groups or work sites of the LLC participants prepared for this endeavor?
- Were there others that needed to be prepared for the project? Who? How were they prepared?
Implementation Process:
- Please describe the implementation process.
- What type of support was provided?
- What was implemented?
- How was it implemented?
- Why was it implemented?
- Were there any issues with implementation?
- What were the reactions from peers/ subordinates/ supervisors?
Outcomes:
- What are you now doing differently?
- What types of financial or other measurements were used?
- What are the organizational (peers/customers, etc.) reactions?
- Have you changed as a result of LLC? How?
Results:
- Were there any successes and failures?
- Was there an affect on individuals vs. teams?
- Were there any unexpected side effects?
- Did EDS benefit from this project?
- Were there any personal benefits?
Other:
- How will the changes brought about by LLC be sustained in the future?
- What changes were made to LLC 2 as a result of your learnings from LLC 1?
- Is there an event from the past that you would like to "redo" after LLC? Why?
- In your words, please define what a learning organization is?
- How would you recognize a learning organization if you saw one?
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Copyright © 1995 Diane M. Fries and Robert A. Kruse Jr.
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