Table of Contents
Introduction
1. The Primacy of the Whole
2. The Community Nature of the Self
3. Language As a Generative Practice
Throughout history, the primary threats to our survival have come as sudden
dramatic events: floods, earthquakes, attacks by rivals. Today, the primary
threats to our survival are slow, gradual processes such as environmental
destruction, the global arms race, and decay of our nation's educational system
and its family and community structure.
We are poorly prepared for the new world because we have a nervous system focused
on external dramatic events. A loud noise or a sharp change in our visual field
brings us immediately to alert. Our adrenaline system heightens our awareness and
strength. In extreme cases, our nervous system produces a state of shock that
filters signals of physical pain, allowing continued reasoning and decision
making. Ironically, all of these capabilities become potentially
counterproductive in a world of slow, gradually emerging systemic crises. All our
instincts are to wait until the gradual changes develop into crises-when it is
often too late to take effective action.
These threats were also external, meaning their causes were outside our control.
Today's primary threats are all endogenous, the by-products of our own actions.
There is no enemy out there to blame. As Pogo says, "We have met the enemy, and
he is us." Nor will blaming ourselves individually help. The causes lie in
collective behaviors and unintended side-effects of actions that make individual
sense.
I'm not trying to place blame or induce guilt, just suggest that we need to think
differently because this conflict between the nature of our most important
problems and our instinctive ways of thinking and acting is no less catastrophic
in organizations. Most of the primary threats to organizational survival and
vitality develop slowly, and they are not caused externally.
For instance, the problems of General Motors and IBM did not arise overnight.
Arrogance, insulation, and rigidity developed over decades of success. At IBM
even as the symptoms of decline became more apparent, the sustained profitability
of the core mainframe products allowed managers and investors to ignore growing
signals of trouble. Only when an overwhelming crisis (record losses) occurred was
there sufficient alarm to take bold action.
Our programming predisposes us to seeing external threats and to reactiveness.
Add a culture of fragmentation and competition, and together they hold us
captive. But the capacity can be loosened if we understand that our cultural
history is but one historical path, a path that could have drifted toward a
different present. The first step in exposing this illusory "naturalness" of our
present way of thinking is to reflect on its genealogy.
Many pre-agricultural societies were not dominated by fragmentation and
competition, contradicting the common view that ancient societies have always
been like us, but "less civilized." But as David Bohm, a preeminent quantum
physicist, put it: "Starting with the agricultural revolution, and continuing
through the industrial revolution, increasing fragmentation in the social order
has produced a progressive fragmentation in our thought."
Thus were sown the seeds of the fragmentation evident today. Their fruit has
grown steadily. "The belief that man was separate from nature," writes
Krishnamurti, "evolved into the idea that nature was a resource for man's
benefit. Nature became a "resource," a "standing in reserve." We became the
masters of the world with a license to exploit it. We stopped living amid objects
and began living with disposable things that were just waiting to be used.
"Because we do not love the earth and the things of the earth but merely utilize
them," said Krishnamurti, "we have lost touch with life." A Shift in Thinking
My work includes putting separation and fragmentation into their historical
context, exposing the limits of analysis, and developing an alternative
paradigm-one that can help to recover the memory of the whole. Just as Galileo
proposed that the earth was not the center of the universe, I propose that parts,
ego, and reality are not the center of a more meaningful way of life. Each
reflects the fragmented world view we have come to accept. Each needs to be
reexamined.
Decomposition is a time-honored way of dealing with complex problems, but it has
big limitations in a world of tight couplings and nonlinear feedbacks. The
defining characteristic of a system is that it cannot be understood as a function
of its isolated components, for three reasons: 1) the behavior of the system
doesn't depend on what each part is doing but on how each part is interacting
with the rest; 2) to understand a system we need to understand how it fits into
the larger system of which it is a part; and 3) what we call the parts need not
be taken as primary. In fact, how we define the parts is fundamentally a matter
of perspective and purpose, not intrinsic in the nature of the "real thing" we
are looking at.
Rather than thinking of a world of "parts" that form "wholes," we ought to
recognize that we live in a world of wholes within wholes. Rather than try to
"put the pieces together" to make the whole, we ought to recognize that the world
is already whole.
At the same time, the systems view recognizes that distinctions enable the
observer to draw operational worlds. The whole may be more fundamental, but it is
unmanageable. For example, the division of labor enabled societies to achieve
levels of material well-being that would have otherwise been impossible. Had
Henry Ford not divided operations, he never would have built as many cars as fast
and as economically as he did.
But, once the workers become "workers" and the supervisors became "supervisors,"
rigidity sets in. To reestablish fluidity, the capacity for learning and change,
we must once again confront the whole.
By the same token, we are startled to discover that at the core of the person, at
the center of selfhood, there is nothing, pure energy. When we reach into the
most fundamental basis of our being, we find a pregnant void, a web of
relationships. When somebody asks us to talk about ourselves, we talk about
family, work, academic background, sports affiliations, etc. In all this talk,
where is our self? Nowhere, because the self is not a thing, but, as Jarome
Brunner says, "a point of view that unifies the flow of experience into a
coherent narrative"-a narrative striving to connect with other narratives and
become richer.
We normally think that the individual has a primordial origin and that selfhood
is given to each one independent of the cultural or group practices in which that
person grows up. But, as Clifford Geertz says, "There is no such thing as human
nature independent of culture."
When we forget about the social milieu in which we exist as people, we attain a
spurious security and stability. We identify our egos with our selves. We take
the contingent features of our current character and reify them into a
substantive personality. Thus, we assign a primordial value to our ego (part) and
see the community (whole) as secondary. We see the community as nothing but a
network of contractual commitments in symbolic and economic exchanges. We think
that encounters with others are transactions that can add or subtract to the
array of possessions of the ego.
But the constitution of the self happens only in a community. The community
supports certain ways of being and constrains the expressions of individuality to
certain patterns of behavior-whatever we regard as acting "crazy" or
inappropriate expresses our community of origin and upbringing much more than our
intrinsic predispositions.
As with all deep cultural assumptions, the assumed primacy of the ego-self hides
its contingent status, until we discover a different culture. For example, in
many indigenous cultures of southern Africa, the common greeting is "I see you."
What it means to be a person in such a culture is to be in relationship. When we
confront such a culture, where speaking a person's name acknowledges that
person's existence, it seems "crazy" to us. After all, for us, the "self" is
myself, isolated from other selves.
But a systems view of life suggests that the self is never "given" and is always
in the process of transformation. Whenever we do not take the other as an object
for use, whenever we see the other as a legitimate fellow human being with which
we can learn and change, we engage in a passionate interaction that can open new
possibilities for our being.
Introduction
We are poorly prepared for a world of slowly developing threats. Our nervous
system is focused on dramatic events.
1. The primacy of the whole
The analytic perspective involves breaking the system into its component parts,
studying each part in isolation, and assembling an understanding of the whole
from an understanding of the parts. The assumption is that systems are aggregates
of parts that interact relatively weakly and in a linear fashion. In this notion
of systems, one can restrict attention to the parts and trust that optimizing
each one amounts to optimizing the whole.
2. The community nature of the self
Newtonian physicists were startled to discover that at the core of the atom, at
the center of matter, there is nothing, no thing, pure energy, a pregnant
void-stable patterns of probability striving to connect with other patterns of
probability.